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Reload Order

Using your card

Using your card

	In Branch	Online	Phone	Mobile App
Get a card	Yes, click here for details.	Yes, click here to order now.	No	No
Top up (also known as reload)	Yes^# (If the card was bought in a branch)	Yes (click here to top up)	Yes	Yes
Move money from one Currency to another	No	Yes, via My Account	Yes	Yes
Get a PIN reminder	No	Yes, via My Account	Yes	No
Check my balance	Yes	Yes, via My Account	Yes	Yes
Get back the money I haven't spent (cash out)	Yes^# (If the card was bought in a branch)	No	Yes	No
Tell you my card is lost/stolen/damaged	Please call Card Services straight away. Click here for Card Services contact numbers.

Multi-currency Cash Passport is issued by PrePay Technologies Limited pursuant to license by Mastercard International. PrePay Technologies Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FRN: 900010) for the issuing of electronic money and payment instruments. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

*Foreign exchange rates can fluctuate and the rate that applies one day will not necessarily be the same on any other day. The exchange rates set out on this website apply to top-ups that are made via this website only and that are applied to your card account within four hours. We will provide you with the applicable exchange rate at the time you top up.

Apple and the Apple logo are trademarks of Apple Inc. registered in the U.S. and other countries. App Store is a service of Apple Inc. registered in the U.S. and other countries. Google Play and the Google Play logo are trademarks of Google LLC.

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Today’s exchange rates*

GBP

USD

1 GBP = 1.2510 USD